9apps Privacy Policy — Our firm commitment to protecting your personal information

9apps (https://9apps-jit.com) places your privacy at the highest priority. This Privacy Policy explains what information is collected when you use our website, register an account, or play games — how that information is used, and the steps we take to keep it secure.

This policy applies to all 9apps services — including website browsing, account registration, deposits and withdrawals, betting, Live Casino, Sports Betting, and all other activities. The entity responsible for processing your personal data is the authority operating 9apps.

We are committed to complying with Bangladesh's data protection laws as well as international standards. We believe transparency is the foundation of trust, which is why our Privacy Policy is written in plain language so every member can easily understand it.

9apps collects two types of data — information you provide directly and data collected automatically through your use of the platform. Details are outlined below:

Information you provide directly:

• Identity Information: Full name, date of birth, gender, and nationality.
• Contact Information: Mobile number, email address, and current residential address.
• Identity Verification (KYC) Information: National ID number, passport, driving license, or other government-issued document details.
• Financial Information: Payment method details (bKash, Nagad, Rocket numbers) and transaction history.
• Account Information: Username, password (stored in encrypted form), preferred games, and betting history.

Automatically Collected Data:

• Device Information: IP address, device type, operating system, browser type, and version.
• Usage Data: Visit timestamps, time spent on site, and pages viewed.
• Location Data: Approximate geographic location (derived from IP address); precise GPS location is not collected.
• Cookies & Tracking Data: Session cookies, preference cookies, and analytics data.

9apps uses your information only for legitimate and specific purposes. The reasons we process your data are outlined clearly below:

We will not use your information for any purpose not listed above without your consent. You may opt out of marketing communications at any time.

9apps uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies we use:

• Essential Cookies: These are essential for maintaining login sessions and ensuring security. Disabling them will prevent the website from functioning properly.
• Preference Cookies: Used to remember your language preference, theme, and other settings.
• Analytics Cookies: Used to analyze website traffic and usage patterns. This data is fully anonymized.
• Marketing Cookies: Used to show you relevant ads and offers. You can turn these off at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some website features to stop working.

9apps does not sell your personal data to any third party. However, data may be shared in specific circumstances necessary to operate our services:

• Payment Processors: Necessary financial information is shared with trusted payment gateway providers to process deposits and withdrawals.
• Identity Verification Providers: Certain information may be shared with authorized identity verification services to complete the KYC process.
• Game Provider: Necessary session data is shared with third-party game developers for live games and slots.
• Law Enforcement: Information may be disclosed in compliance with a valid court order or official government directive.
• Anti-Money Laundering (AML): Data may be disclosed to regulatory authorities as required to comply with AML (Anti-Money Laundering) regulations.

In each of the cases mentioned above, data is shared solely for defined purposes and under strict confidentiality agreements. Our partners are not permitted to use your information for any other purpose.

9apps retains your data only for as long as necessary to provide our services or meet legal obligations. Retention periods vary depending on the type of data:

• Account Information: For as long as your account is active, and for a minimum of 5 years after closure (as required by financial regulations).
• Transaction Records: Retained for up to 7 years as required by legal obligations.
• KYC Documents: Retained for up to 5 years after account closure.
• Gaming History: For as long as your account is active, and for 2 years after closure.
• Support Conversations: Retained for up to 1 year after the issue is resolved.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last for a maximum of 12 months.

Once the retention period expires, your data is securely deleted or anonymised so you can no longer be identified.

9apps respects your rights over your personal data. You have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You have the right to request deletion of your data under certain circumstances (though data subject to legal obligations may not be fully erasable).
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be restricted.
• Data Portability: You may request a copy of your information in a standard, portable format.
• Right to Object: You may object to marketing communications or certain types of data processing.
• Right to Withdraw Consent: You may withdraw consent for consent-based data processing at any time.

To exercise any of these rights, email us at support@9apps-jit.com or reach out via live chat. We will respond to your request within 30 business days.

9apps strictly prohibits anyone under 18 from using the platform. Protecting minors is one of our highest priorities.

• 9apps does not knowingly collect personal information from minors.
• Age is verified at registration and individuals under 18 are not permitted to register.
• If a minor has accidentally created an account, their data will be deleted immediately and the account will be closed.
• If you believe your child is using 9apps, please contact us immediately at support@9apps-jit.com.

9apps has implemented industry-standard technical and organizational measures to protect your personal data. Our security infrastructure is described below:

• 256-bit SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Password Hashing: Your password is never stored directly — only its bcrypt hash is kept.
• Two-Factor Authentication (2FA): You can enable 2FA on your account for an extra layer of security.
• Firewall & DDoS Protection: Robust firewalls and intrusion prevention systems are active at the server level.
• Regular Security Audits: Independent security experts regularly audit our systems.
• Restricted Access Policy: Only authorized personnel may access your data, and only when there is a specific need to do so.
• 24/7 System Monitoring: Real-time monitoring is in place to detect any unusual activity instantly.

In the event of a security breach, affected users will be notified within 72 hours and the issue will be resolved as quickly as possible.

9apps may update this Privacy Policy from time to time. For significant changes, we will send advance notice to your registered email or mobile number. You can always find the "Last Updated" date at the top of this page.

Continued use of 9apps after any changes will be taken as acceptance of the updated policy. We recommend reviewing this page periodically.

For any questions or concerns about our Privacy Policy, please contact us:

• Email: support@9apps-jit.com
• Live Chat: Click the chat icon at the bottom right of the website (available 24/7)
• Response Time: We typically respond within 24 hours on business days