When gaming crosses the line from entertainment to a problem, seeking help is the brave thing to do. 9apps believes that every player's safety and wellbeing matters far more than any reward or profit.
When enjoyed responsibly, online gaming and betting can be a thrilling form of entertainment. But when it spirals out of control, it can cause serious harm to your personal, family, and financial life. At 9apps, responsible gaming isn't just a policy — it's a core part of who we are.
The core principle of responsible gaming at 9apps is simple: gaming is for entertainment only. If you find yourself chasing losses, betting with borrowed money or your savings, or putting gaming ahead of family and work — it's time to seek help. We're committed to being there for you when it matters most.
For every 9apps member in Bangladesh, we want to make sure the joy of gaming never becomes a burden. On this page, you'll find guidance on how to stay in control of your gaming habits, when to seek help, and how 9apps can support you.
Gaming addiction doesn't happen overnight — it develops gradually. Recognizing the three stages early makes it easier to take action in time.
You're sticking to a set budget, staying emotionally resilient after a loss, and keeping gaming from affecting your family, work, or studies. That's responsible gaming at its best.
You're occasionally exceeding your set limits, chasing losses with more bets, or spending too much time thinking about gaming. If you notice these signs, set your limits now.
You're betting with borrowed money or your savings, hiding it from family, and unable to stop. At this point, seeking professional help right away is essential.
Steps we've taken to ensure responsible gaming at 9apps
Strict age compliance is the most fundamental principle of responsible gaming at 9apps. Our platform is exclusively for users aged 18 and above. Every user must go through an age verification process at registration.
If a parent believes their child is using this platform, please contact us immediately. We will investigate the account and take the necessary action.
For parents: Keep your login details secure on your device and avoid leaving gaming apps open around children. If you have any concerns, email us at support@9apps-jit.com right away.
One of the key responsible gaming tools at 9apps is the ability to set your own limits. You can apply any of the following limits to your account at any time:
Lowering a limit takes effect immediately. Increasing a limit, however, is subject to a 72-hour cooling-off period — this ensures the decision is fully intentional.
Sometimes, a short break is all you need. As part of responsible gaming at 9apps, we give you the option to take a break for various durations:
During your break, you won't be able to log in, play any games, or place bets. The break cannot be cancelled before it ends — this is a deliberate safety measure.
Self-exclusion is for those who feel gaming is having a negative impact on their life. Under 9apps' responsible gaming policy, the self-exclusion process is straightforward and effective.
Self-exclusion will fully close your account and it cannot be reactivated before the selected period ends — not even at your own request. This strict policy is in place to protect you in moments of weakness.
Important: During self-exclusion, do not attempt to open a new account in your name. This violates our policy and can seriously hinder your recovery.
It's easy to lose track of time during long gaming sessions. As part of 9apps' responsible gaming measures, we send several precautionary notifications:
This information keeps you informed and helps you make the right decisions when needed. Remember, 9apps wants you to play happy and healthy.
You can activate Self-Exclusion on your account in just a few steps. We've kept the process simple because we know making this decision is already hard enough.
Any funds in your account during a self-exclusion period remain safe. You can withdraw them once the exclusion ends.
Log in to your 9apps account with your username and password.
Click the profile icon in the top right corner and look for the "Responsible Gaming" option.
6 months, 1 year, 2 years, or permanent exclusion — choose what works best for you.
Verify your identity with your password and confirm your decision. Your account will then be closed automatically.
After Self-Exclusion, our support team will connect you with professional counseling services.
We don't just offer games — we provide all the tools you need to keep your gaming safe
See exactly how much time you're spending in each gaming session in real time. After a set period, you'll receive automatic reminders encouraging you to take a break.
Set a monthly gaming budget and track your spending in real time. You'll get an alert at 75% and an automatic pause when you hit 100%.
Lock your account with one click at any time. Take a break from gaming for anywhere from 24 hours to any duration you choose.
View your full gaming history — wins, losses, and time spent — in easy-to-read charts. An essential tool for understanding your own habits.
Answer a few quick questions to find out how healthy your gaming habits are. Your results stay completely private.
Our trained support team is here for you at any time. Get immediate help via Live Chat or email.
Answer the questions below honestly — your responses are completely private and confidential
If you answered "Sometimes" or "Yes" to most of these questions, please reach out to our support team. Remember — asking for help takes courage.
If you feel that gaming is negatively affecting your life or the life of someone you care about, reach out to us now. Our trained team will assist you with complete confidentiality.
Every game at 9apps is designed with safety in mind. Register today and enjoy healthy entertainment with our responsible gaming tools.